Global Forwarding Agent in North Charleston, South Carolina

Company: Express Employment Professionals

Job Description


Logistics Company in Charleston is seeking Import and Export Agents
– Import (air/ocean)  &  Export ocean

Customer facing and will be heavy in dispatching for delivery, answering customer inquiries, and problem solving. Must be very team oriented and able to help facilitate the growth of current accounts as well as new accounts on our team. We need someone that takes initiative, is detail oriented, well spoken/written, and has good word/excel scores.

 •         Gathers necessary information to prepare rates and quotes and provide rate and transit options to customers
•         Coordinates cargo bookings and shipment needs
•         Understands and inputs applicable financial components of shipments (AP and AR) to generate proper billing of customers
•         Generates, files, and maintains up-to-date and accurate customer records, reports, shipment documentation, etc.
•         Files timely rates with Federal Maritime Commission (FMC)
•         Conducts shipment-level analysis to enable customers to maximize our technology tools
•         Prepares and reviews routine reports
•         Responds to customer inquiries and follows-up to ensure issue resolution
•         Partners with internal stakeholders to ensure that the customer experience is seamless
•         Collaborates with support staff and other departments to ensure data integrity and compliance with customer SOPs
•         Certified to handle hazardous materials/dangerous goods depending upon branch role
•         Provides support (reporting, documentation, etc.) to Sales Executives and Account Managers as they prepare for business reviews
Work Schedule is Monday to Friday 8am to 5pm  $20 to 24/hr.

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