Customer Service Specialist in North Charleston, South Carolina

Company: Well-Respected South Carolina Based Law Firm

Job Description

The position requires excellent phone etiquette, patience, empathy, the desire to make a positive impact, and strong multi-tasking skills. This is the first impression that a potential client will receive.

Responsibilities:

  • Obtains client information by answering incoming calls; interview clients; verifying information
  • Enter client information into the Case Management System
  • Determines eligibility by comparing client information to Firm requirements
  • Informs clients by explaining procedures, answering questions, providing information
  • Sets appointments on calendars to include time, place and investigator availability or office if appropriate
  • Interaction with legal assistants and attorneys for decision on screening
  • Advising caller if we can accept their case or not
  • Follow up with potential clients regarding missed appointments and pending retainer packets
  • Other duties as assigned

Skills:

  • Multi-tasking a must
  • Customer service background, preferred
  • Thrive in a fast-paced environment and work well under pressure
  • Ability to speak clearly and concisely
  • Team player with a positive attitude
  • Ability to type at least 50 wpm
  • Active listener with strong data entry skills

Full Benefits/ Paid Time Off/ 401K matching

We are proud to be an Equal Opportunity Employer and Drug Free Workplace!

 

Company Description

The South Carolina and Georgia Attorneys at our firm offer fast and reliable legal counsel for all types of vehicle accidents, motorcycle accidents, impaired driving accidents, workers compensation, and veterans benefits. Our team is one of the largest Personal Injury law firms in the Southeast, with attorneys and staff ready to serve you in South Carolina and beyond. After 40 years in practice, we have the experience to help get your money faster. We will fight for your rights. We will fight for your compensation. We can help get you the money you deserve.

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