Job Description

As a Customer Service Sales Account Representative, at Chermont Business Solutions, your primary focus is to build relationships with customers to ensure loyalty and expand customer base. You are critical to ensuring our customers experience is an exceptional one.

Your responsibilities will include, but are not limited to:
Providing excellent customer service. Providing customers with product knowledge. Provide fast and accurate solutions personalized to each customer. Utilize Sales Force tracking system to complete sales calls.

You’ll receive on the job paid training to help you learn what you need to know to assist customer with many different types of requests. Once on the job, associates receive frequent updates and on going training to keep their knowledge up to date and develop their skills.

 

Responsibilities and Duties:

  • Greet customers in a courteous, friendly, and professional manner using company procedures.

  • One on one sales based interaction with customers.

  • Listen attentively to customer needs and concerns; demonstrate empathy.

  • Clarify customer requirements; probe for and confirm understanding of needs.

  • Meet customer requirements by providing personalized solutions.

  • Confirm customer understanding of the solution and provide additional customer education as needed.

  • Prepare complete and accurate work on customer file.

  • Communicate effectively with individuals/teams in the program to ensure high quality.

  • Participate in activities designed to improve customer satisfaction and business performance.

 

Candidate Qualifications:

  • Bachelor’s degree preferred

  • Demonstrated job or school stability

  • Solid computer, grammar and multi-tasking skills

  • Strong attention to detail, time management and decision-making skills

  • Must be comfortable in a fast-paced environment

 

Advancement and compensation are based on performance

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