Job Description

Top Skills :
Inbound/Outbound Calling, Benefits, Clinical/Care Gaps
Job Description:

  • The Care Connector is responsible for supporting the daily operations of integrated care management and utilization management program interventions.
  • The Care Connector performs in a contact center environment, effectively processing calls from Members, Providers and other areas, internal and external to the company.
  • The CC identifies members with Care Gaps/HEDIS related health conditions and assists them in accessing care through Plan benefits and community resources.
  • Under the direction of Clinical staff, the Care Connector will provide members with educational materials and carry out strategies to increase health care adherence and reduce barriers to care.
  • Proficient PC skills in a Windows based environment including word processing, spread sheets and working in database programs
  • Working knowledge of Plan Benefits and Services
  • Proven ability to keep accurate and timely records and documentation according to established processes
  • Customer service experience on phone and in-person

Company Description

Zolon Tech, Inc. (ZTI) is a fast-growing, 8(a) certified business providing Information Technology solutions and services to Federal and commercial clients. ZTI is CMMI Level 3, ITIL, and ISO 20000 certified and is a leader in the IT industry. Headquartered in Herndon- VA.

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